Guidelines in Moderating
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Guidelines in Moderating
Guidelines in Moderating
Hello Managers! Congratulations on getting your new position! If you are having some problems with moderating, don't hesitate to read this guideline!Table of Content
- Speaking with Members
- Confronting Rude Members
- Warning Members
- Putting Topics to Archives
- Moderation Tools
- Moderation Cans
Please make sure to visit this topic from time to time!
Speaking with MembersSpeaking with members is reminding members that they violated the rules. When speaking with members, make sure to be polite as well as well-mannered. As staffs, we should set ourselves as examples. There are different kinds of members that you may face, but, in order to keep being a good example and prevent wars, we must speak as calm as possible. I prepared a list of different types of members and how to speak with them. 1. Polite Members All members are polite, yes, that's true. But, these members try to keep polite as much as possible. They appear to be in a neutral tone when angered, since they don't want flame wars. When they encounter a rude member, they will either speak with them in a neutral tone or send a PM to the staff about the rude member. Speaking with this kind of member may seem easy, but it's not. You have to keep a neutral tone if you don't want to appear as impolite to them. You may also use a joyful kind of tone, to make it seem that you're not angry. These members usually ask for forgiveness in PM's when they violated the rules. Here are examples on how to speak with them: Neutral Tone Jolly Tone
2. Common Members This group has the most members. They usually don't show their anger. But, when they are angered, you must be ready. They usually are scary ( ) when they are angry. When they feel that a staff is being impolite, they will say that 'staff members are not supposed to do that' or something similar right away. Since staff are supposed to be their examples, they will correct them right away so no one will copy what they did. When a member is being rude, they tend to correct them too. They usually do backseat moderation or just simply state that he should do so or else. They are kind and well-mannered, but, they may appear as hot-headed some times. To remind them that they had violated the rules, try to keep a neutral tone but at the same time, try not to hurt their feelings. This quote below may act as a good example when speaking with this kind of members. The case is double posting. The message starts with a neutral tone and ends in a jolly tone. 3. Rude Members To know how to speak with rude members, please go here. When reminding members, have your text in bold. Don't forget to record what they did in their comment boxes with the following information:
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Confronting Rude MembersWhen confronting rude members, you must not match their rude personality. If you went out to remind them, keep your voice in a neutral tone. Don't use '!' in every sentence. They will feel that you are screaming and reply to your post. But, if you truly are annoyed by this member, try having 'This message doesn't need a reply' at the end of your sentence. To prevent them from avoiding what you said, you should state that if he has problems with another member, they should contact a staff immediately through PM's and don't fight with that member through topics. If they have a problem with a staff, they should contact that staff and solve their problem. If two members are having a flame war, stop this immediately and remind them that flame wars are strictly forbidden here. If they have problems, they should settle it through PM's.
The key to successfully speaking and confronting rude members is being nice to them. Try and appear to be serious and nice at the same time. If they saw that you are serious, there's a big chance that they will follow what you said. If they saw you are nice, there is a bigger chance that they will follow what you said. Remember: Staffs who are nice, serious, and have a great sense of humor appeal to the members very well! |
Warning MembersReminding members is different from warning members. You warn members when you decrease their warning bars, however, when reminding a member, you just state that they had violated the rules. Reminding members is just like speaking to members. When you warn members, make sure your voice is in a neutral tone. Don't end your sentences with !'s as some members might be offended. Add a reason why you are decreasing their warning bar. If you don't want a response, add a note at the end of your message stating that your message doesn't require a reply. I recommend that you do add a note, since you may receive bad replies and we don't want this since: (1) it may result to a flame war; (2) other members may reply to that topic and pick a side, yours or the member's; (3) and we strictly forbid insulting and offending replies. Make sure to edit their profile and change their warning bar. Please report them here here and record what they did in their comment boxes with this information:
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Putting Topics to ArchivesWhen you archive a topic, make sure to lock it and move it to the correct archive. The 'Basket' button locks and sends the topics to the Private Section. When should you archive a topic?
You should always state why you archived that topic to avoid confusion. When should you put a topic to the Private Archive?
*False complaints are complaints against a member, the forum, or a content within this board that is not true. |
Moderation ToolsHere is a guide posted on Forumotion to help you with the moderation tools. Managers, Designers, and Reviewers can create sticky topics in the section(s) they moderate. Note: The basket button sends the topic to 'Private Archvie.' |
Moderation CansThere are three moderation cans in Forum Directory: Accepted, Rejected, and Information.
You can easily access these tables by clicking the last button available in the editor. Only staffs can access that button. Moderation color is not necessary, but you may have one if you want. Please don't copy another staff's moderation color to avoid confusion. If you have problems that don't have a solution, there is an Assistant Topic located here. |
Last edited by Ellianna17 on Sat Nov 14, 2015 12:02 pm; edited 7 times in total
Re: Guidelines in Moderating
Sorry if you didn't want a reply to this, feel free to delete or split it after our conversation.
Wow first off thanks for writing this Elianna, I have thumbed up the post.
Do you think a 'staff guidlines' or 'staff tutorials' section should be added to the staff area?
-Brandon
Wow first off thanks for writing this Elianna, I have thumbed up the post.
Do you think a 'staff guidlines' or 'staff tutorials' section should be added to the staff area?
-Brandon
Re: Guidelines in Moderating
That's great! Maybe a forum for only topics or official threads for staffs as well? Just a thought.
Re: Guidelines in Moderating
Its nice I have something similar to this just without the long text lol I like to make it simple and easy.
Re: Guidelines in Moderating
Really? You're welcomed to post a topic here in the Staff Guidelines about it. I however like to keep it informative.The Living Tribunal wrote:Its nice I have something similar to this just without the long text lol I like to make it simple and easy.
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