Guidelines in Moderating

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Guidelines in Moderating

Post by Ellianna17 on Fri Nov 13, 2015 11:59 pm

Guidelines in Moderating

Hello Managers! Congratulations on getting your new position! If you are having some problems with moderating, don't hesitate to read this guideline!

Table of Content


  1. Speaking with Members
  2. Confronting Rude Members
  3. Warning Members
  4. Putting Topics to Archives
  5. Moderation Tools
  6. Moderation Cans

Please make sure to visit this topic from time to time!

Speaking with Members


Speaking with members is reminding members that they violated the rules. When speaking with members, make sure to be polite as well as well-mannered. As staffs, we should set ourselves as examples. There are different kinds of members that you may face, but, in order to keep being a good example and prevent wars, we must speak as calm as possible. I prepared a list of different types of members and how to speak with them.

1. Polite Members
All members are polite, yes, that's true. But, these members try to keep polite as much as possible. They appear to be in a neutral tone when angered, since they don't want flame wars. When they encounter a rude member, they will either speak with them in a neutral tone or send a PM to the staff about the rude member.

Speaking with this kind of member may seem easy, but it's not. You have to keep a neutral tone if you don't want to appear as impolite to them. You may also use a joyful kind of tone, to make it seem that you're not angry. These members usually ask for forgiveness in PM's when they violated the rules.

Here are examples on how to speak with them:
Neutral Tone
Jolly Tone
A polite member accidentally double posts.
Member wrote:11
Member wrote:11
Please don't double post, your posts has to be separated by a 12-hour time span. If you have something to add, please use the edit button instead. Thank you and please read the rules.
A polite member accidentally double posts.
Member wrote:11
Member wrote:11
Hi there, @Member! Please don't double post, your posts has to be separated by a 12-hour time span. Thank you!

2. Common Members
This group has the most members. They usually don't show their anger. But, when they are angered, you must be ready. They usually are scary ( Suspect ) when they are angry. When they feel that a staff is being impolite, they will say that 'staff members are not supposed to do that' or something similar right away. Since staff are supposed to be their examples, they will correct them right away so no one will copy what they did. When a member is being rude, they tend to correct them too. They usually do backseat moderation or just simply state that he should do so or else. They are kind and well-mannered, but, they may appear as hot-headed some times. To remind them that they had violated the rules, try to keep a neutral tone but at the same time, try not to hurt their feelings.

This quote below may act as a good example when speaking with this kind of members. The case is double posting.
Hello, @Member. Please don't double post as this is against the rules, your posts need to be separated by a 12-hour time span. If you have something to add, use the edit button. Thank you!
The message starts with a neutral tone and ends in a jolly tone.

3. Rude Members
To know how to speak with rude members, please go here.

When reminding members, have your text in bold.

Don't forget to record what they did in their comment boxes with the following information:
Code:
Date - (Your Username) - Reason and link to thread is at fault

Confronting Rude Members


When confronting rude members, you must not match their rude personality. If you went out to remind them, keep your voice in a neutral tone. Don't use '!' in every sentence. They will feel that you are screaming and reply to your post. But, if you truly are annoyed by this member, try having 'This message doesn't need a reply' at the end of your sentence. To prevent them from avoiding what you said, you should state that if he has problems with another member, they should contact a staff immediately through PM's and don't fight with that member through topics. If they have a problem with a staff, they should contact that staff and solve their problem.
This message doesn't require a reply. If you have problems with a member, contact a staff through PM's. If you have a problem with a staff, contact that staff through PM's to solve your problem. Please don't go out and post irrelevant stuff on the forums, it might result to a flame war. Flame wars are strictly forbidden in this forum. Again, this message doesn't require a response.
If two members are having a flame war, stop this immediately and remind them that flame wars are strictly forbidden here. If they have problems, they should settle it through PM's.
Please don't start a flame war. We strictly forbid flame wars. If you have problems, settle it through PM's. This message doesn't require a response. Thank you.

The key to successfully speaking and confronting rude members is being nice to them. Try and appear to be serious and nice at the same time. If they saw that you are serious, there's a big chance that they will follow what you said. If they saw you are nice, there is a bigger chance that they will follow what you said. Remember: Staffs who are nice, serious, and have a great sense of humor appeal to the members very well!

Warning Members


Reminding members is different from warning members. You warn members when you decrease their warning bars, however, when reminding a member, you just state that they had violated the rules. Reminding members is just like speaking to members.

When you warn members, make sure your voice is in a neutral tone. Don't end your sentences with !'s as some members might be offended. Add a reason why you are decreasing their warning bar. If you don't want a response, add a note at the end of your message stating that your message doesn't require a reply. I recommend that you do add a note, since you may receive bad replies and we don't want this since: (1) it may result to a flame war; (2) other members may reply to that topic and pick a side, yours or the member's; (3) and we strictly forbid insulting and offending replies.
Since you had violated the rules and [reason], as a result, you are given a warning. Your warning bar now becomes #%. Please read and follow the rules.

This message doesn't require a reply.
Make sure to edit their profile and change their warning bar. Please report them here here and record what they did in their comment boxes with this information:
Code:
Date - (Your Username) - Reason and link to thread is at fault
You only warn members when they had received the same reminder for three times.

Putting Topics to Archives


When you archive a topic, make sure to lock it and move it to the correct archive. The 'Basket' button locks and sends the topics to the Private Section.

When should you archive a topic?

  1. When the topic starter requested to do so
  2. When it has been inactive for a month
  3. When the topic is no longer needed

You should always state why you archived that topic to avoid confusion.

When should you put a topic to the Private Archive?

  1. When the content of the forbidden topic (e.g. *false complaints) is not for members
  2. When the content of the topic is spam
  3. When the topic starter starter requests to delete the topic (we don't delete topics to keep track of the history of members)
  4. When the topic has mature/pornographic content


*False complaints are complaints against a member, the forum, or a content within this board that is not true.

Moderation Tools


Here is a guide posted on Forumotion to help you with the moderation tools.

Managers, Designers, and Reviewers can create sticky topics in the section(s) they moderate.

Note: The basket button sends the topic to 'Private Archvie.'

Moderation Cans


There are three moderation cans in Forum Directory: Accepted, Rejected, and Information.

Congratulations! Your forum has been accepted and has been added in our directory!
This table is used for accepting not only forums but also suggestions and graphic proposals. You also use this table when you state that a question is solved and saying that a request is complete (except graphic and review requests, as they have their own moderation cans).

Text for Rejected here
This table is used for rejecting not only forums but also suggestions and graphic proposals.

Text for Information here
You use this table to notify members that you had moved, locked, unlocked, split, merged, or archived their post. This is also used when notifying a member that you made their topic from a normal to a sticky topic.

You can easily access these tables by clicking the last button available in the editor. Only staffs can access that button.

Moderation color is not necessary, but you may have one if you want. Please don't copy another staff's moderation color to avoid confusion.

If you have problems that don't have a solution, there is an Assistant Topic located here.


Last edited by Ellianna17 on Sat Nov 14, 2015 12:02 pm; edited 7 times in total



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Re: Guidelines in Moderating

Post by brandon_g on Sat Nov 14, 2015 4:32 am

Sorry if you didn't want a reply to this, feel free to delete or split it after our conversation.

Wow first off thanks for writing this Elianna, I have thumbed up the post.


Do you think a 'staff guidlines' or 'staff tutorials' section should be added to the staff area?

-Brandon


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Re: Guidelines in Moderating

Post by Ellianna17 on Sat Nov 14, 2015 6:55 am

Thanks for the thumbs up! Staff Guidelines would be good! =)



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Re: Guidelines in Moderating

Post by brandon_g on Sat Nov 14, 2015 1:51 pm

Ok I will make it now then.


Edit: Done: http://forumdirectory.forumotion.net/f49-staff-guideline Very Happy.


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Re: Guidelines in Moderating

Post by Ellianna17 on Sun Nov 15, 2015 2:41 am

That's great! Maybe a forum for only topics or official threads for staffs as well? Just a thought. Very Happy



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Re: Guidelines in Moderating

Post by The Living Tribunal on Mon Nov 16, 2015 7:16 am

Its nice I have something similar to this just without the long text lol I like to make it simple and easy.


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Re: Guidelines in Moderating

Post by Ellianna17 on Tue Nov 17, 2015 8:29 am

The Living Tribunal wrote:Its nice I have something similar to this just without the long text lol I like to make it simple and easy.
Really? You're welcomed to post a topic here in the Staff Guidelines about it. I however like to keep it informative.



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Re: Guidelines in Moderating

Post by The Living Tribunal on Mon Nov 23, 2015 6:41 am

I'll just post about judgment haha.


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